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If at any point your Sorrelli pieces need professional cleaning or repair, please send them to our Repair Department. Our lifetime guarantee applies to all Sorrelli jewelry with the original brass tag, regardless of where the item was purchased.
All that we require, is that you pay $9.95 for return shipping. This fee is non-refundable, as we cannot guarantee receipt of your repair shipment at our facility. For this reason, we strongly suggest that you ship via UPS or FedEx to our location, so you can track your shipment and confirm our receipt.
Please fill out our repairs form below, so we can begin the repair process for your Sorrelli. Providing as much information as you can about where you purchased your item and what is in need of repair, is greatly appreciated. Depending on the extent of the repair, or any special requests, your repair may take up to 6-8 weeks to be returned to you.
If you are sending in an earring for repair, please send in BOTH earrings. All repairs come with a complimentary cleaning, as we would like to keep your all of your Sorrelli jewelry sparkling!
Full Name *
Street Address *
City * State *
ZIP/Postal Code *
Please provide some detail about the items that need to be repaired. Please note: If you are sending multiple pieces for repair work, you only need to fill this form out (and pay for return shipping) one time.
Place of Purchase
Date of Purchase
Special Services Requested Cleaning Only - $10 Earring Conversion - $18 Make-a-Mate/Replace Lost Earring - 1/2 of pair price Lengthen a Bracelet - Contact us at 877.659.4374 for information Shorten a Bracelet - Contact us at 877.659.4374 for information