So sorry to hear you have a damaged piece! Not to worry, we've got you covered. Our lifetime promise covers free repairs and servicing of any defect in our craftsmanship for life, you just pay a $9.95 shipping fee! Our lifetime guarantee applies to all Sorrelli jewelry with the original brass tag, regardless of where the item was purchased. If an item is damaged due to causes other than our craftsmanship, we're able to repair it for a small fee.
Please provide some detail about the items that need to be repaired. Please note: If you are sending multiple pieces for repair work, you only need to fill this form out (and pay for return shipping) one time.
Depending on the extent of the repair, or any special requests, your repair may take up to 12 weeks to be returned to you.
If you are sending in an earring for repair, please send in BOTH earrings. All repairs come with a complimentary cleaning, as we would like to keep your all of your Sorrelli jewelry sparkling!
We strongly suggest that you ship via UPS or FedEx to our location, so you can track your shipment and confirm our receipt.