At Sorrelli, we’ve spent over four decades crafting jewelry that’s made to be worn, loved, and repaired - not discarded. Each piece is handmade by our skilled artisans using multi-faceted crystals, semi-precious stones from around the world, and high-quality jeweler’s brass finished in stunning tones.
Effective July 15, 2025
At Sorrelli, we believe jewelry should last a lifetime, and we mean it. For over 40 years, we’ve been handcrafting pieces that are made to be worn, loved, and, when needed, repaired. No mass production. No shortcuts. Just genuine craftsmanship using multi-faceted crystals, semi-precious stones from around the globe, and jeweler’s brass finished in stunning tones.
We don’t just chase trends, we celebrate timeless quality. That’s why every Sorrelli piece is backed by our Lifetime Promise. Whether you’ve lost a stone or your favorite clasp has given out, we’re here to make it right. Because lasting style deserves lasting care.
Sorrelli’s goal is to repair your item so it is wearable again. While we aim to restore its original condition, some signs of repair may still be visible.
Let’s walk you through how it works: what’s covered, what’s not, and how to get started.
We cover the most common signs of everyday wear:
All of these repairs are complimentary, we simply ask for a non-refundable $9.95 processing fee per repair to help cover return shipping and handling.
Some materials naturally wear down faster, we continue to cover these issues at no cost, but only for a limited time. After that, these services are still available as paid repair options:
Our Lifetime Promise is a commitment to quality and craftsmanship. It’s not intended to cover damage caused by misuse or abuse. As such, some repairs fall outside the scope of what we cover. These include:
Starting July 15, 2025, we’ll only accept repair requests submitted directly by you (not through retailers). It helps us communicate better and get your jewelry back to you faster.
Here’s how to get started:
We use proof of purchase to determine if your limited-time coverage still applies. Don’t have one? No worries—we’ll still take care of your piece, but time-based services will be billed accordingly.
Accepted proof:
Our goal is always a seamless fix—and most repairs are invisible during normal wear. But depending on what needs to be done, you might notice subtle variations:
If we anticipate a repair may leave a visible mark, we’ll let you know before we proceed.
Want your piece to look brand new? We offer more extensive options, like refinishing and stone swaps, for a small added fee. Refinishing services only apply to bright gold and palladium (shiny silver) at this time.
Yes, for 12 months from the purchase date. After that, refinishing is available for a fee. It’s a labor-intensive process (we often need to remove stones!), but we’re happy to bring your piece back to life. Refinishing services only apply to bright gold and palladium (shiny silver) at this time.
Sorrelli jewelry is designed to outlast trends, and your average accessory. With our protective coating and the right care, your finish can last 2 to 5 years (or longer!).
To keep it looking fresh:
Bracelets wear faster since they’re closer to daily activity. That just means they need a little more love. If your finish starts to fade, we’re here for cleaning and refinishing services.
Absolutely. If we have the parts, we’ll happily recreate your missing earring. If not, we’ll suggest the best possible match or solution. Just reach out, we’ll make it easy.
If your piece doesn't fall under the categories above, we’re still happy to take a look. If we can fix it, we will, either for free or for a small fee, depending on what’s needed.
While every repair includes a light cleaning as needed, we also offer a deep professional clean for $15 if you'd like your piece looking its absolute best. Just let us know when you send it in. Learn more here.
This small fee helps us cover core costs, primarily return shipping. And unlike many brands, we don’t outsource our repairs. Our own artisan team, the same skilled artisans who originally crafted your piece, handles every repair with care. It’s a rare level of care, and one we’re proud to uphold.
Starting July 15, 2025, we’ll only accept repair requests submitted directly by you (not through retailers). It helps us communicate better and get your jewelry back to you faster.
