Sorrelli Jewelry Customer Service

Our customer service department is here to help make your Sorrelli experience sparkle!

We Want to Hear from You!

Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know! We'll do our best to respond within one business day.

Contact Us

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We appreciate your comment. If you've provided your e-mail address, our customer service team will be in touch with you, usually within one business day.

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Our Lifetime Guarantee

Sorrelli jewelry is handcrafted so there will be slight variations from piece to piece. These do not reflect product flaws, but instead make each piece unique. Should your jewelry become damaged due to defects in workmanship, the item will be repaired and if needed, replaced. Any instances of natural wear and tear will be billed accordingly. By treating your Sorrelli with the utmost care, you will be able to enjoy our jewelry for many years to come.

Please note, we will repair any item with our original brass tag.


Caring for Your Sorrelli

Some Tips to Make Sure Your Jewelry Lasts for Generations:

  • Do not throw or drop jewelry onto hard surfaces
  • Avoid direct contact with sprays—hairspray, perfume, etc.
  • Remove your jewelry while showering, swimming, exercising
  • Do not place directly in water for an extended period of time
  • Never use chemical cleaners or polishes
  • Clean and polish with a soft, dry cloth
  • Store jewelry flat in its organza bag to prevent bending or scratched crystals

Repairs

Visit our repairs page for more information or to submit a repair request.

Repairs
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