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Have you ever been getting dressed for the day and realize that you’ve lost one of your favorite Sorrelli earrings? We get it, it happens to everyone. Recently, Lily had lost one of her Isabella Pearl Stud Earrings. But did you know, instead of feeling like you’ve lost a pair of earrings completely, we have your back with our Make-A-Mate program.
Our Make-A-Mate program is a great part of the Sorrelli lifetime guarantee. If you lose one of your favorite Sorrelli earrings, you can fill out one of our repair forms and check the box at the bottom that says "Make-A-Mate/Replace”. The cost to create the mate is 1/2 the current price of the original earring set.
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To request a Make-A-Mate, please fill out our repairs form and check the box at the bottom that says "Make-A-Mate/Replace" before submitting the form. When submitting your request, please send in your original earring in order for us to match and create the mate. Since our jewelry is handcrafted, we want to ensure the new earring matches the original perfectly. We will also clean the original earring to make it look good as new.
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It’s as easy as that! You can continue to wear your Sorrelli earrings everyday.
Jean DeForest
October 12, 2022
I learned of this great service a few months ago from Nina, who kindly took the time to explain my options when I lost a favorite earring. I’m still looking for it but am very close to requesting a replacement. Your earrings and your company are incomparable. I receive compliments every time I wear them, which is every day! I’ve given dozens as gifts to family and friends. I wish Bloomingdale’s still carried your line or that I lived in Kutztown!!
Thank you.
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Sorrelli replied:
Hello Jean!!
Thanks for all the love!! We are so happy to hear all the wonderful compliments!! If you do need to make a mate please feel free to let us know and our customer service department can get that set up for you!!
-Kayla Thank you & have a wonderful day! Kayla Trotter | *Customer Service Lead*
Sorrelli Jewelry | 125 W Main St Kutztown, PA 19530 <https://maps.google.com/?q=125+W+Main+St%C2%A0Kutztown,+PA+19530&entry=gmail&source=g>
Kayla.Trotter@Sorrelli.com
T: 877.659.4374, ext 127
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