Sorrelli Jewelry Customer Service

Our customer service department is here to help make your Sorrelli experience sparkle!

We Want to Hear from You!

Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know! We'll do our best to respond within one business day.

Contact Us

Providing your name and e-mail are optional; however, we cannot respond to your comment if you don't provide them.

To cut down on comment SPAM, please answer the question above

×

Thank You!

We appreciate your comment. If you've provided your e-mail address, our customer service team will be in touch with you, usually within one business day.

×

Special Services

Sending Your Jewelry to Sorrelli for Cleaning
Pieces sent to us for cleaning only (i.e., without a qualifying repair) will incur a $10 cleaning charge per item.
Lengthening a Bracelet
30% surcharge (in addition to the list price of the piece [e.g., $30 list price + 30% = $39]) plus the cost of any additional parts
Shortening a Bracelet
30% surcharge (in addition to the list price of the piece [e.g., $30 list price + 30% = $39])
Earring Conversion
Some post and french wire earrings can be made into clip earrings (and vice versa) at your request. If request is made at the time order is placed (i.e., before the piece is manufactured), there is a one-time $5 fee. If a conversion is requested for a finished piece, a flat fee of $18 applies.
Replacing a Lost Earring/“Make-a-Mate”
A flat fee of one-half the price of the earring set is charged for the mate. (e.g. $40 price = $20 make-a-mate fee)

Requesting a Special Service

Complete the form below to receive your Return Authorization Number via email. Please allow 5-6 weeks for delivery of any special orders, and note that special orders are not returnable or refundable unless there is a defect in the manufacturing, and these orders must be paid for in advance. Sorrelli pieces are made as best fit, but should you wish, we offer the above special services.

Please provide some detail about the item(s) that you are returning for service.

clear above selection
back to top
Are you sure you don't want to provide your birthday month? You won't receive your special birthday offers if you leave this field blank. If you're sure you want to proceed without providing a birthday month, submit this form again.

 

Receive news and exclusive offers for one or more of our brand stores:

 
 

* Valid for first-time email list members. 25% off valid on the purchase of one full-priced item. Coupon code will be delivered via email after signup.

Adding Item to Your Bag

 One moment please…

Item Added Successfully!

The item you selected has been added to your bag.

Error!

Uh oh! There was a problem adding the item you selected. Please refresh your browser and try again. We apologize for the inconvenience.

×