EXTRA 10% OFF all sale-priced jewelry, now through October 29 with coupon code 10MOREOCT!

Sorrelli Jewelry Customer Service

Our customer service department is here to help make your Sorrelli experience sparkle!

We Want to Hear from You!

Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know! We'll do our best to respond within one business day.

Contact Us

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We appreciate your comment. If you've provided your e-mail address, our customer service team will be in touch with you, usually within one business day.


Payment & Shipping

For orders placed through sorrelli.com we accept Visa, Mastercard, Discover and American Express.

Once you place an order, an authorization is held on your account. When the order is processed, your entire purchase is charged to your credit card.

Free Shipping on Orders of $150+

All orders of $150 or more for delivery within the continental United States will ship for free via UPS Ground. All U.S. orders under $150 will ship for a flat rate of $5 via UPS Ground. 2-day and overnight shipping options are available at their regular rates. Please note: orders shipping to destinations outside of the continential United States are not eligible for free/flat rate shipping promotions.

Shipping Times

We process and ship orders Monday through Friday with the exception of major holidays. Orders received before 12 Noon EST will ship same day.

Occasionally we are unable to fulfill your entire order due to low product availability. Our website will display a low inventory warning in your shopping cart. In the rare case that you did not receive a low inventory warning and any of your items are back-ordered, we will notify you by email of the anticipated delivery timeframe.

Shipping Methods

Once your order leaves our building, the shipping method you chose during checkout determines how quickly your shipped item delivers to your doorstep.

Items shipping via UPS Ground usually arrive within 1–6 business days. Unfortunately, no guarantee of delivery time is offered by UPS.

The UPS shipping options are as follows:

  • UPS Ground
  • UPS Second Day (2nd business day delivery)
  • UPS Overnight (next business day delivery)

UPS Ground Shipping Map from Kutztown, PA

International Shipping

International orders are charged a flat shipping fee of $29 USD. These orders are shipped via USPS.

Tracking Your Shipment

If you do not receive a tracking number at the e-mail address with which you registered your sorrelli.com account, please contact us with your order details and we will gladly assist you in locating your UPS tracking number.

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