Sorrelli Jewelry Customer Service
Payment & Shipping
For orders placed through sorrelli.com we accept Visa, Mastercard, Discover and American Express.
We also accept Sorrelli gift cards, provided that the gift card includes an 8-digit PIN code, which is located under a scratch-off on the back of the card, next to the 16-digit gift card number.
Your credit card will be charged for the amount of your purchase when you complete checkout.
We also accept QuadPay, which splits your purchase into 4 interest-free payments.
Free Standard Shipping on Orders of $125.00 or More
All orders of $125.00 or more for delivery within the contiguous United States will ship for free via UPS SurePost. All U.S. orders under $125.00 will ship for a flat rate of $7.95 via UPS SurePost. Ground, 2-day and Overnight shipping options are available at their regular rates. Please note: orders shipping to destinations outside of the contiguous United States (including Hawaii, Alaska, and all U.S. territories) are not eligible for free/flat rate shipping promotions.
We process and ship orders Monday through Friday with the exception of major holidays. Orders received before 12 Noon EST will ship same day.
Occasionally we are unable to fulfill your entire order due to low product availability. Our website will display a low inventory warning in your shopping cart. In the rare case that you did not receive a low inventory warning and any of your items are back-ordered, we will notify you by email of the anticipated delivery timeframe.
Once your order leaves our building, the shipping method you chose during checkout determines how quickly your shipped item delivers to your doorstep.
Please note: We do not ship packages to Post Office (P.O.) boxes. We apologize for any inconvenience.
Items shipping via UPS Ground usually arrive within 1–6 business days. Unfortunately, no guarantee of delivery time is offered by UPS.
The UPS shipping options are as follows:
- Standard (UPS SurePost)
- UPS Ground
- UPS Second Day (2nd business day delivery)
- UPS Overnight (next business day delivery)
International orders are charged a flat shipping fee of $29 USD. These orders are shipped via USPS.
Please note: International shipments may be subject to taxes/import/customs duties or fees. Please contact the import/customs authority in the country to which this order is being shipped to verify whether your shipment will be subject to taxes or fees before proceeding with your order, as Sorrelli cannot be responsible for import/customs fees.
Tracking Your Shipment
If you do not receive a tracking number at the e-mail address with which you registered your sorrelli.com account, please contact us with your order details and we will gladly assist you in locating your UPS tracking number.