Free Shipping on U.S. orders of $100+ more info »

Sorrelli Jewelry Customer Service

Our customer service department is here to help make your Sorrelli experience sparkle!

We Want to Hear from You!

Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know! We'll do our best to respond within one business day.

Contact Us

Providing your name and e-mail are optional; however, we cannot respond to your comment if you don't provide them.

To cut down on comment SPAM, please answer the question above


Thank You!

We appreciate your comment. If you've provided your e-mail address, our customer service team will be in touch with you, usually within one business day.


Payment & Shipping

For orders placed through we accept Visa, Mastercard, Discover and American Express.

We also accept Sorrelli gift cards, provided that the gift card includes an 8-digit PIN code, which is located under a scratch-off on the back of the card, next to the 16-digit gift card number.

Your credit card will be charged for the amount of your purchase when you complete checkout.

Free Standard Shipping on Orders of $100+

All orders of $100 or more for delivery within the contiguous United States will ship for free via UPS SurePost. All U.S. orders under $100 will ship for a flat rate of $7.95 via UPS SurePost. Ground, 2-day and Overnight shipping options are available at their regular rates. Please note: orders shipping to destinations outside of the contiguous United States (including Hawaii, Alaska, and all U.S. territories) are not eligible for free/flat rate shipping promotions.

Shipping Times

We process and ship orders Monday through Friday with the exception of major holidays. Orders received before 12 Noon EST will ship same day.

Occasionally we are unable to fulfill your entire order due to low product availability. Our website will display a low inventory warning in your shopping cart. In the rare case that you did not receive a low inventory warning and any of your items are back-ordered, we will notify you by email of the anticipated delivery timeframe.

Shipping Methods

Once your order leaves our building, the shipping method you chose during checkout determines how quickly your shipped item delivers to your doorstep.

Please note: We do not ship packages to Post Office (P.O.) boxes. We apologize for any inconvenience.

Items shipping via UPS Ground usually arrive within 1–6 business days. Unfortunately, no guarantee of delivery time is offered by UPS.

The UPS shipping options are as follows:

  • Standard (UPS SurePost)
  • UPS Ground
  • UPS Second Day (2nd business day delivery)
  • UPS Overnight (next business day delivery)

UPS Ground Shipping Map from Kutztown, PA

International Shipping

International orders are charged a flat shipping fee of $29 USD. These orders are shipped via USPS.

Tracking Your Shipment

If you do not receive a tracking number at the e-mail address with which you registered your account, please contact us with your order details and we will gladly assist you in locating your UPS tracking number.

More Sparkle, More Savings is valid online at only. Valid on regular priced jewelry only. Receive $15 off $100 regular price purchase or more by using promo code GIVEMEMORE15. Receive $30 off $150 regular price purchase or more by using promo code GIVEMEMORE30. Receive $50 off $200 regular price purchase or more using promo code GIVEMEMORE30. Offer excludes our newest collections: Stargazer, Bohemian Bright, Pastel Prep, and Beach Comber. Cannot be combined with other offers. While supplies last. Offer ends Monday, March 18th at 11:59 PM EST
back to top

Join the Family

Join the Family

Sign-up today and enjoy 25% off one item!

Are you sure you don't want to provide your birthday month? You won't receive your special birthday offers if you leave this field blank. If you're sure you want to proceed without providing a birthday month, submit this form again.

Receive news and exclusive offers for one of our brand stores:

  I give my consent for Sorrelli to email me about special offers, promotions, and events | Information
  No thanks!

* Valid for first-time email list members. 25% off valid on the purchase of one full-priced item. Coupon code will be delivered via email after signup.

  No thanks!

* Valid for first-time email list members. 25% off valid on the purchase of one full-priced item. Coupon code will be delivered via email after signup.

Adding Item to Your Bag

 One moment please…

Item Added Successfully!

The item you selected has been added to your bag.


Uh oh! There was a problem adding the item you selected. Please refresh your browser and try again. We apologize for the inconvenience.