Sorrelli Jewelry Customer Service
Our customer service department is here to help make your Sorrelli experience sparkle!
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We Want to Hear from You!
Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know using the form below. We’ll do our best to respond within one business day.
Special Services & Custom Jewelry Options
In addition to our outstanding Sorrelli collections, we remain committed to complete customer satisfaction! If you have a special request regarding any piece of Sorrelli jewelry, contact us or use the form below, and we’ll do our best to assist you.
Please allow four weeks for delivery of any special orders, and note that special orders are not returnable or refundable unless there is a defect in the manufacturing, and these orders must be paid for in advance. Here are some of the common special order requests we encounter along with a schedule of fees or premiums associated with these special order types:
- Lengthening a Necklace or Bracelet
- 30% surcharge (in addition to the list price of the piece [e.g., $30 list price + 30% = $39]) plus the cost of any additional parts
- Shortening a Necklace or Bracelet
- 30% surcharge (in addition to the list price of the piece [e.g., $30 list price + 30% = $39])
- Earring Conversion
- Most of our post earrings can be made into clip earrings (and vice versa) at your request. If request is made at the time order is placed (i.e., before the piece is manufactured), there is no charge except if the item has never been made in the configuration requested; in these cases, a one-time $5 fee will be charged. If a conversion is requested for a finished piece, a flat fee of $18.00 applies.
- Conversion of Other Jewelry Types (when feasible - e.g., changing the closure on a bracelet)
- A flat fee of $18.00 applies.
- Ordering a piece in an Alternate Metal Finish
- If request is made at the time order is placed (i.e., before the piece is manufactured), there is no charge except if the item has never been made in the configuration requested; in these cases, a one-time $5 fee will be charged. In addition, a surcharge applies for Bright Gold or Bright Silver finishes, based on the type of jewelry; earrings, rings & pins - $1; bracelets - $2; necklaces - $5. Note: Metal finish conversion is not possible for finished goods; alternate finishes can only be requested prior to manufacturing.
- Replacing a Lost Earring/“Make-a-Mate”
- One-half of the current retail price of the earring set for which a clone is requested (not available for sale or clearance items) (see below for instructions)
Instructions for Requesting a Modification
Please download, complete, and include our repair form* PDF, in a well-padded box, with the piece that you are interested in modifying. Mail to:
125 W. Main Street
Kutztown, PA 19530