Special Services & Custom Jewelry Options

In addition to our outstanding Sorrelli collections, we remain committed to complete customer satisfaction! If you have a special request regarding any piece of Sorrelli jewelry, contact us or use the form below, and we’ll do our best to assist you.

Please allow four weeks for delivery of any special orders, and note that special orders are not returnable or refundable unless there is a defect in the manufacturing, and these orders must be paid for in advance. Here are some of the common special order requests we encounter along with a schedule of fees or premiums associated with these special order types:

Lengthening a Necklace or Bracelet

30% charge (in addition to the initial cost of the piece) plus the cost of any additional parts

Shortening a Necklace or Bracelet

$7.50

Earring Conversion

Most of our post earrings can be made into clip earrings (and vice versa) at your request. There is no charge for this service if the modification is requested during a telephone order (i.e., before a piece is made); if conversion is requested after the piece has been made, there is a $5.00 charge (see below for instructions)

Changing the Metal Finish

No charge, unless upgrade to Bright Gold (BG), Bright Silver (BS), or Sterling Silver (SS) is requested (not available for sale or clearance items)

Replacing a Lost Earring/“Make-a-Mate”

One-half of the current retail price of the earring set for which a clone is requested (not available for sale or clearance items) (see below for instructions)

Instructions for Requesting a Modification

Please download, complete, and include our repair form* PDF, in a well-padded box, with the piece that you are interested in modifying. Mail to:

Sorrelli Jewelry
ATTN: Repairs
125 W. Main Street
Kutztown, PA 19530