Sorrelli Jewelry Customer Service
Our customer service department is here to help make your Sorrelli experience sparkle!
- Contact Us
- Lifetime Guarantee & Care For Your Sorrelli
- Repairing Your Sorrelli
- Returns & Exchanges
- Special Services
- Payment & Shipping
We Want to Hear from You!
Have a question, comment, or concern about our jewelry or your order? Take a moment and let us know using the form below.
- Sending Your Jewelry to Sorrelli for Cleaning
- Pieces sent to us for cleaning only (i.e., without a qualifying repair) will incur a $10 cleaning charge per item.
- Lengthening a Bracelet
- 30% surcharge (in addition to the list price of the piece [e.g., $30 list price + 30% = $39]) plus the cost of any additional parts
- Shortening a Bracelet
- 30% surcharge (in addition to the list price of the piece [e.g., $30 list price + 30% = $39])
- Earring Conversion
- Some post and french wire earrings can be made into clip earrings (and vice versa) at your request. If request is made at the time order is placed (i.e., before the piece is manufactured), there is a one-time $5 fee. If a conversion is requested for a finished piece, a flat fee of $18 applies.
- Replacing a Lost Earring/“Make-a-Mate”
- A flat fee of one-half the price of the earring set is charged for the mate. (e.g. $40 price = $20 make-a-mate fee)
Instructions for Requesting a Special Service
- Please download, complete, and include our repair form,in a well-padded box, with the piece that you are interested in modifying.
- Mail to:
125 W. Main Street
Kutztown, PA 19530
- Upon receipt of your special service request, a representative will reach out to discuss pricing.
Please allow 5-6 weeks for delivery of any special orders, and note that special orders are not returnable or refundable unless there is a defect in the manufacturing, and these orders must be paid for in advance. Sorrelli pieces are made as best fit, but should you wish, we offer the above special services.