Sorrelli Jewelry Customer Service
Our customer service department is here to help make your Sorrelli experience sparkle!
- Contact Us
- Caring For Your Jewelry
- Repairing Your Sorrelli
- Returns & Exchanges
- Special Services
- Payment & Shipping
We Want to Hear from You!
Have a question, comment, or concern about our jewelry or your order? Take a moment and let us know using the form below.
Returns & Exchanges
Returns for Refund
If you are not completely satisfied with your purchase, simply send it back to us within 30 days of the invoice date. Online returns must be mailed back to our office. Some exclusions apply.
Mail Returns to:
125 W. Main Street
Kutztown, PA 19530
Please fill out the return form on the back of the yellow invoice included with your original purchase. To ensure faster processing of your return please include the completed form in the box with your return.
Credits will be issued to the original form of payment within 3–5 business days of our receipt. Please be aware that we will not refund any shipping costs.
Purchases of certain sale and promotional items cannot be returned. Each piece will specify whether or not it is final sale on any promotional materials and/or advertisements, and that returns are not accepted.
If you are returning an item for exchange please include your full name, phone number, shipping address and email. Please note, shipping charges apply to exchanged item.
You can exchange any regular priced item:
- For another color – as long as it is the same price, no additional payment is necessary.
- For a different item – sorrelli.com will issue a refund and you can purchase a new item on sorrelli.com
Price Adjustment Policy
If a purchase is made and the item or items purchased goes on sale or clearance within 7 days of original transaction, a price adjustment may be requested. If your request is eligible, the price difference will be refunded in the form of a gift card.
Sale Item Return Policy
Items discounted 30% off or more from their original price are final sale. Sorry, these items are not eligible for exchange or refund.
Important Note for All Returns & Exchanges
Please use a method of shipping that you can track as we cannot be responsible for items we do not receive. If you have questions regarding any of our policies, please contact a Sorrelli representative at 877.659.4374.
Sorrelli.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.