Sorrelli Jewelry Customer Service
Our customer service department is here to help make your Sorrelli experience sparkle!
- Contact Us
- Caring For Your Jewelry
- Repairing Your Sorrelli
- Returns & Exchanges
- Special Services
- Payment & Shipping
We Want to Hear from You!
Have a question, comment, or concern about our jewelry or your order? Take a moment and let us know using the form below.
Payment & Shipping
For orders placed through sorrelli.com we accept Visa, Mastercard, Discover and American Express.
Once you place an order, an authorization is held on your account. When the order is processed, your entire purchase is charged to your credit card.
We process and ship orders Monday through Friday with the exception of major holidays. Orders received before 12 Noon EST will ship same day.
Occasionally we are unable to fulfill your entire order due to low product availability. Our website will display a low inventory warning in your shopping cart. In the rare case that you did not receive a low inventory warning and any of your items are back-ordered, we will notify you by email of the anticipated delivery timeframe.
Once your order leaves our building, the shipping method you chose during checkout determines how quickly your shipped item delivers to your doorstep.
Items shipping via UPS Ground usually arrive within 1–6 business days. Unfortunately, no guarantee of delivery time is offered by UPS.
The UPS shipping options are as follows:
- UPS Ground
- UPS Second Day (2nd business day delivery)
- UPS Overnight (next business day delivery)
UPS Ground Shipping Map from Kutztown, PA
International orders are charged a flat shipping fee of $29 USD. These orders are shipped via USPS.
Tracking Your Shipment
If you do not receive a tracking number at the e-mail address with which you registered your sorrelli.com account, please contact uswith your order details and we will gladly assist you in locating your UPS tracking number.
Free Shipping on Orders of $150+
All orders of $150 or more for delivery within the continental United States will ship for free via UPS Ground. 2-day and overnight shipping options are available at their regular rates.