Sorrelli Jewelry Customer Service
Our customer service department is here to help make your Sorrelli experience sparkle!
- Contact Us
- How to Clean & Care For Your Jewelry
- Lifetime Guarantee & Repairs
- Returns & Exchanges
- Special Services
- Payment & Shipping
We Want to Hear from You!
Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know using the form below. We’ll do our best to respond within one business day.
Our Lifetime Guarantee
For Now and Forever
If at any point your Sorrelli pieces* need repair, please send them back to our office, we will be glad to repair normal wear-and-tear and manufacturing defects at no cost to you.
Please understand, we cannot reimburse customers for the initial shipping costs from your home to Sorrelli, but we will gladly ship the repaired, good-as-new piece from our headquarters to your residence.
* Bella Lia and Fresh Flowers products are not covered by this Lifetime Guarantee.
Please download our repair form, complete all required fields, and include it in a well-padded box, with the piece that you are returning. Mail to:
125 W. Main Street
Kutztown, PA 19530
Important Notes About Repairs
Please use a method of shipping that you can track as we cannot be responsible for items we do not receive. If you have questions regarding any of our policies, please contact a Sorrelli representative at 800.876.7735.
Repairs and any special requests may take up to 5 weeks to be returned. To check the status of a repair, call 800.876.7735 and ask for the repair department, or e-mail firstname.lastname@example.org.
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