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Sorrelli Jewelry Customer Service

Our customer service department is here to help make your Sorrelli experience sparkle!

We Want to Hear from You!

Have a question, comment, or concerned about our jewelry or your order? Take a moment and let us know using the form below. We’ll do our best to respond within one business day.

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Our Lifetime Guarantee

Sorrelli jewelry is handcrafted so there will be slight variations from piece to piece. These do not reflect product flaws, but instead make each piece unique. Should your jewelry become damaged due to defects in workmanship, the item will be repaired and if needed, replaced. Due to the nature of our products, we may not be able to order certain components or parts needed to repair older items. By treating your Sorrelli with the utmost care, you will be able to enjoy our jewelry for many years to come.

Sorrelli Repairs |  Sorrelli Cleaning

Caring for Your Sorrelli

Some Tips to Make Sure Your Jewelry Lasts for Generations

  • Do not throw or drop jewelry onto hard surfaces
  • Avoid direct contact with sprays—hairspray, perfume, etc.
  • Remove your jewelry while showering, swimming, exercising
  • Do not place directly in water for an extended period of time
  • Never use chemical cleaners or polishes
  • Clean and polish with a soft, dry cloth
  • Store jewelry flat in its organza bag to prevent bending or scratched crystals

Repairing Your Sorrelli

Important Notes About Repairs

  • Repairs covered by our Lifetime Guarantee include damage due to defects in workmanship
  • Due to the nature of our products, we may not be able to order certain components or parts needed to repair older items.
  • Please use a method of shipping that you can track as we cannot be responsible for items we do not receive. If you have questions regarding any of our policies, please contact a Sorrelli representativeat 800.876.7735
  • Repairs and any special requests may take up to 5 weeks to be returned. To check the status of a repair, call 877.659.4374 or 610.898.3500 and ask for the repair department, or email repairs@sorrelli.com
  • If you are sending in an earring for repair, please send in BOTH earrings. All repairs come with a complimentary cleaning, and we would like to keep your pair of earrings sparkling!

Sending your Jewelry to Sorrelli for Repairs

  1. Download and Complete our Repair Form ▸
  2. Place your repair form and your jewelry in a well-padded box.
  3. Mail to:
    Sorrelli Jewelry
    ATTN: Repairs
    125 W. Main Street
    Kutztown, PA 19530

Complimentary cleaning is provided for all pieces submitted to Sorrelli for repairs covered by our lifetime guarantee

Sending Your Jewelry to Sorrelli for Cleaning

  1. Download and Complete our Repair Form ▸
  2. Place your repair form and your jewelry in a well-padded box.
  3. Mail to:
    Sorrelli Jewelry
    ATTN: Repairs
    125 W. Main Street
    Kutztown, PA 19530

Pieces sent to us for cleaning only (i.e., without a qualifying repair) will incur a $10 cleaning charge per product.

Complimentary cleaning is provided for all pieces submitted to Sorrelli for repairs covered by our lifetime guarantee.

Our Repair Form requires the free Adobe Readerto view and print.